Strategic marketing is one of those marketing terms that
seems to get used a lot in conversation and marketing madeiras. However,
my guess is that the term itself is not as widely understood as it is
quoted. The key question really is what is strategic marketing and how
is it relevant to everyday businesses? To unlock some of the mysteries
around this term, let's start with a definition.
A
definition you say? Sounds easy, right? Generally a quick check of
Wikipedia solves that, but on this occasion it seems to be where the
problem starts. There is no definition of strategic marketing in
Wikipedia. So I turn to the Oxford dictionary and have better luck.
Oxford describes the term as the action or business of promoting and selling products or services, including market research and advertising. This, for me, is really the definition of marketing, not strategic marketing.
Based
on the Oxford definition, there may be a case to argue that all
marketing is in fact strategic. However, in my opinion, that is not the
case. There is a big difference between strategic marketing (thinking)
and tactical marketing (doing). Here are some examples to demonstrate.
This is strategic marketing.
Strategic marketing is a thinking process rather than a series of tactical doing activities.
The thinking comes first and the actions (tactics) result from that.
the strategic marketing thinking process poses questions such as:
1. What problems do my customers have?
2. How can our product/service lead to improvements in our customers' lives?
3. What are the core customer motivations that lead to sales?
4. What other things are happening in our customers' lives that may affect our sales?
5. What will the customers be expecting from the market and us next?
The
answers to these questions form the strategy around your marketing
activity, or better still, can be described as the strategic marketing
process. These steps help to define your target market, what products
and services are going to deliver sales (profit) and how to position
your marketing communication materials. The tactics came now. Heaven!
Is it really that important?
Now
that we know what strategic marketing is, the key question is does
strategic marketing matter and is it important? The short answer is yes.
The fact is that all the best marketing is done with the customer in mind and thinking before acting is a proven way to get better results.
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